If you do find yourself needing support, we want you to know that we’ve got your back.
We know life gets bumpy and some things just aren’t in our control. We also know how difficult it can be to ask for help. If you do find yourself needing support, we want you to know that we’ve got your back.
What to do if you need payment help
- Get in touch - The first step is reaching out and letting us know if you’re having difficulty. We’ll then need to understand how you’ve been financially impacted so we can work out what support is right for you. This normally includes going through your income and outgoings, like when you first applied for the loan. We may also ask for bank statements to confirm the new details you’ve given.
- How best to get in touch with us - Our phone lines still remain fairly busy but we’re doing our best to help everyone as quickly as we can. To help us support those who are most in need, please only call if your payment is due within two weeks. Visit our contact page for more details
Other ways we can help
There are many wonderful things you can do on your online account, like update your contact details, check your balance and make payments. Just log in here.
If you’re just looking to make a payment, you can skip the queues by using our automated payment line. Call 01202 560 996 (open all day, everyday).
If you have a more general enquiry, you can always get in touch with us via our ChatBot by sending us a message on Facebook. We always aim to get back to you within the hour (unless it’s outside of our usual working hours). To protect you and your data, we can’t discuss specific details about your account through Facebook Messenger.
If you fall ill, you can ask someone to help manage your account - If you need a friend or family member to help you manage your account, we can set up an “Authority to act” - just reach out and we can help set this up for you.
Other types of support
There is a lot of free support and guidance available from specialist independent organisations if you’re needing other types of support. Take a look at the following:
- Money and financial advice: https://www.moneyadviceservice.org.uk/en/articles/coronavirus-and-your-money
- If you’re currently struggling with outstanding debts we would always recommend contacting StepChange on 0800 138 1111. StepChange is a recognised charity that provides free and impartial advice. To find out more about them, go to https://www.stepchange.org/
- If you or anyone you know is struggling with mental health, we recommend getting advice and support from the mental health charity Mind. To find out more about them, go to: https://www.mind.org.uk
Keep safe, Amigo Loans
