Complaints Handler - Amigo Loans

Package: £24,876 per annum with quarterly performance & pay review to a maximum of £31,525 + Bonuses + Benefits Package

Amigo was started on a spare desk in the corner of a shared office in 2005, now we have grown to 280 people, serving over 300,000 borrowers and paying out over £1bn. Today, Amigo Loans is one of the UK’s most successful and innovative lenders. We have delivered staggering financial performance, a customer focused product and an award winning employee experience. We are now known as the number one loan provider for anyone who has been declined by their bank.

Amigo is a guarantor loan company with a simple idea – if your friends trust you, so will we.

Working at Amigo is not just a job, it’s a cause. We believe that good people should be able to borrow fairly, flexibly and affordably, no matter what a computer credit score says.

By keeping things simple, we make life easier. We focus on what’s important and nothing else, we solve real world problems, and we treat our customers, and each other, as we want to be treated.

Our Complaints Team are a vital part of our customer journey. We expect them to uphold our standards and share our values. If what we are doing at Amigo excites you then continue reading!

What you’ll do:

  • Become a product expert and guardian of our brand.
  • Produce responses to complaints and fraud claims in line with our brand values.
  • Identify areas of our systems, processes or training that may cause complaints and implement ways to improve them.
  • Feedback any trends or issues to the wider business.

What you'll need:

  • Ability to form well constructed arguments, both orally and in writing, and communicate to the highest level.
  • Problem solver and ability to make decisions effectively.
  • To be target driven and motivated to be the best.
  • Ambition, if you don’t see work as a fundamental part of your life this probably isn’t the job for you.
  • Grit, we have high expectations and you need the ability to stick at it.
  • Competitive nature, whatever you do you want to excel at it and are constantly looking at ways to improve.
  • Honesty, if you make a mistake, don’t cover it up or make excuses, admit it, learn from it and move on.
  • The hunger and drive to progress and develop your skills.
  • To be able to step out of your box and see the bigger picture.
  • Flexibility – Be happy to switch gears and adapt quickly to changing tasks, projects and business needs.
  • To articulate well with strong written and verbal English.

What we offer:

  • We give ownership, resources and responsibility to people and ask them to work hard and dedicate themselves to their role.
  • Business Performance Bonus
  • Health Care Policy
  • Contributory Pension
  • Free Gym Membership
  • Google Style Offices including a Fantastic Subsidised Cafe
  • In House Massage Therapist & Hair Stylist
  • Additional day holiday each year
  • For all staff with over one year’s service: Use of Tesla Model X & BMW i3 electric vehicles, properties in France, Shoreditch and a beach hut in Mudeford.
  • Amigo offer incredible benefits, however, we want you to work for us because you want to work for the best. Not the benefits.

To apply for this position please send a copy of your CV and a covering letter to [email protected]

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