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How long until I get an answer to my complaint?

Once you have told us about your complaint by calling us on 01202 629161 (8am-8pm Mon-Fri, 9am-1pm Sat), we'll try to get hold of you within three working days to resolve your complaint directly.

We will issue a final written response within 8 weeks of your complaint being raised, though hopefully sooner. To receive an update, you can call us on 01202 629161 (8am-8pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat), email [email protected] or write to us:

Amigo Complaints Department, 118-128 Commercial Road, Bournemouth BH2 5LT

Please bear in mind that if a policy of ours is in question, we might not be able to change things. However, we’ll explain the reasoning behind our conclusion and provide a final written response.

If you are unhappy with our final response or your complaint has not been resolved within 8 weeks, you can ask the Financial Ombudsman Service for an independent review. Please be advised that they will only assist if you have tried resolving your complaint with us first.

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