How long until I get an answer to my complaint?
Once you have told us about your complaint by calling us on 01202 629161 (9am - 7pm Mon-Thur; 9am - 6pm Fr; 9am - 1pm Sat), we'll try where possible, to resolve your complaint within 3 business days. If we need more time to investigate, it may take longer, but we will keep you updated about our progress and let you know if we need any further information from you.
We will issue a final written response within 8 weeks of your complaint being raised, though hopefully sooner. To receive an update, you can call us on 01202 629161 (9am-7pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat), email [email protected] or write to us:
Amigo Complaints Department, 118-128 Commercial Road, Bournemouth BH2 5LT
Alternatively, you can visit our complaints section here.
Please bear in mind that if a policy of ours is in question, we might not be able to change things. However, we’ll explain the reasoning behind our conclusion and provide a final written response.
If you are unhappy with our final response or your complaint has not been resolved within 8 weeks, you can ask the Financial Ombudsman Service for an independent review. Please be advised that they will only assist if you have tried resolving your complaint with us first.