How long until my guarantor is contacted about a missed payment?
If your payment is not received on the due date, we will notify both you and your guarantor as soon as we are aware. We will always try to resolve the situation with you first.
We need to keep the guarantor updated of any plans we make with you to ensure that they are aware of the state of the account.
If we are unable to come to a resolution or if we can't get hold of you for two weeks, we'll let your guarantor know and then collect payment from them.