How long until my guarantor is contacted about a missed payment?
If your payment is not received on the due date, we will notify both you and your guarantor as soon as we are aware. We will always try to resolve the situation with you first.
We need to keep the guarantor updated of any plans we make with you to ensure that they are aware of the state of the account.
If we're unable to come to a resolution we will let your guarantor know and attempt payment from them once the account is behind by 15 days. This prevents the account from falling further behind, the arrears increasing and the loan term extending. We’ll only ever ask your guarantor to pay in line with their agreement and in the best interests of you both.