It’s important we do everything we can to prevent identity fraud. That’s why, whenever we receive an application for a loan, we send a letter to both the applicant and guarantor. This just lets them know an application has been made in their name so they can get in touch in case they aren’t aware of it.
If you’ve received one of these letters but haven’t applied for a loan, please let us know as soon as possible. By making us aware, we can investigate further and prevent the application going ahead. Our Applications Department can be contacted on 01202 629 200.
- If you made the application yourself - and the loan has already been paid out, is in the process of being paid out, or we’ve let you know we can’t proceed - then you don’t need to do a thing. The letter is just a precaution and you can ignore it.
- If you applied for the loan but decided to cancel the application, you also don’t need to do anything. The letter was probably sent before you got round to cancelling the loan and the letter was already on its way.
- If you’re not the person named on the letter but it’s been sent to your address, then you can also ignore it. Our loans are never registered against a property and it’s most likely that someone simply put your address down by mistake.