We like to offer second chances. We give people who may not have the best credit score the opportunity to build their credit and take out finance. At the same time, we’d never want to put anyone under financial strain.
When we received your application, we went through your income and outgoings to confirm the loan was right for you. This included a check of your credit file to make sure we weren’t missing any old loans, credit cards, or other commitments. Though we don’t judge based on credit score, we do need to take your credit history into account when considering affordability.
Not that we had any reason to believe your figures weren’t correct, but we also completed further checks against your information. This was just to make sure everything was accurate and realistic.
A loan is a commitment that could last for a number of years, so we don’t rush into any decision. If we weren’t sure we were doing the right thing, we wouldn’t have gone ahead.
If you're more concerned about your current affordability for the repayments due to a change in your circumstances, we'd be happy to discuss this with you and come to an affordable resolution, if possible. We'd never expect you to make a payment you cannot afford and have a number of options available to help with the management of the account. Please call us on 01202 629 161 to discuss this further if you're struggling with your repayments.
Hopefully we’ve been able to address your concerns but we’re here to chat if you’d like to discuss anything further. The easiest thing to do is send a quick email to [email protected] and we’ll get back to you shortly. Otherwise, you can click here to raise a complaint (please note a response can take up to 8 weeks).