As much as we try to get things right, we know there’s a chance things aren’t always going to go to plan. Rather than hiding our heads in the sand and pretending it’s not happening, we’ve made a dedicated complaints section to address any concerns that you might have. First things first, we recommend checking this out and seeing how we can help.
Alternatively, you can tell us about your complaint by calling us on 01202 629161 (Monday 8 - 6pm, Tuesday - Thursday 8 - 7:30pm and Friday 8 - 6pm, Saturday 9 - 1pm). Our advisors should be able to clear up any problems you have or get the complaint looked into for you. Saying that, we’d suggest heading to our complaints section first as we’re confident this should have what you need.
Or, you can write to us at: Amigo Complaints Department, 118-128 Commercial Road, Bournemouth, BH2 5LT.
Once you’ve raised a complaint, we’ll look into your concerns and resolve them if we can. If you’re unhappy with our final response or your complaint has not been resolved within 8 weeks, you can ask the Financial Ombudsman Service for an independent review, free of charge. They will only be able to assist if you have tried resolving your complaint with us first.
Should you wish to contact the Financial Ombudsman Service, you can do so by writing to:
The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR
You may also raise a complaint with the European Commission's Online Dispute Resolution.