We appreciate there is a lot of uncertainty right now due to COVID-19, so we've put together the following blog with help and advice: click here

If you are having difficulty with your repayments, please login to your online account so we can determine what help we can provide. This could include payment deferrals if appropriate. To do this, click here.

We are receiving a very high volume of calls so call times are much longer than normal. Please only call if your query is urgent, this will allow us to serve customers who are most in need.

Need to contact us?

We always love speaking to customers, but sometimes our phone lines can get quite busy. So, if you have a general enquiry, we've created a few guides to help answer your questions below.

Need to speak to us?

If your inquiry is more urgent, or you prefer speaking to someone from our lovely team, choose from the options below to make sure you're getting in contact with the right department.

Collections

01202 629 161

(9am-6pm Mon-Fri, 9am-1pm Sat)

Our 24 hour payment line

01202 560 996

(Open all day, every day)

Unhappy with our service?

We're sorry to hear you feel this way. Please see our dedicated complaints page for further help and guidance.

Prefer to email us?

Notice regarding Complaints: We’ve agreed with the FCA for all complaints to be responded to within an eight-week time frame by the end of October.

We’re unable to provide updates on the status of individual cases, but please be assured our teams are working hard to respond to and resolve all outstanding complaints in the order they were received. We believe this is the fairest way to prioritise cases and appreciate your patience whilst we work through them.

If you have any questions, please direct them to [email protected]

Looking to join the team?

Have questions?

We've got the answers.

As much as we try to get things right, we know there’s a chance things aren’t always going to go to plan. Rather than hiding our heads in the sand and pretending it’s not happening, we’ve made a dedicated complaints section to address any concerns that you might have. First things first, we recommend checking this out and seeing how we can help. 

Alternatively, you can tell us about your complaint by calling us on 01202 629161 (9am-7pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat). Our advisors should be able to clear up any problems you have or get the complaint looked into for you. Saying that, we’d suggest heading to our complaints section first as we’re confident this should have what you need.

Or, you can write to us at: Amigo Complaints Department, 118-128 Commercial Road, Bournemouth, BH2 5LT.

Once you’ve raised a complaint, we’ll look into your concerns and resolve them if we can. If you’re unhappy with our final response or your complaint has not been resolved within 8 weeks, you can ask the Financial Ombudsman Service for an independent review, free of charge. They will only be able to assist if you have tried resolving your complaint with us first.

Should you wish to contact the Financial Ombudsman Service, you can do so by writing to:

The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR

You may also raise a complaint with the European Commission's Online Dispute Resolution.

If you need to contact us by email then you can do so at [email protected].

If you'd like to hear what other customers have to say about borrowing from Amigo, check out the independent review sites Review Centre and Trust Pilot where you can see reviews from our customers and even leave a review yourself.

If you want to keep up to date with what we're up to, you can like us on Facebook or follow us on Twitter. Try not to post any personal details on any social media channels. If you do so on the Amigo Loans Facebook page, we may have to delete the post, we don't want people to be able to see your details.

Yes we do. Come check us out on the Amigo Loans Facebook Page where you can keep up-to-date with what we're getting up to, or just drop by to say "Hi".

Please do not post any personal information on our Facebook page, or we may have to delete the post as we don't want people to be able to see your personal information.

If you can't find what you're looking for online or prefer to speak to someone, you can email [email protected].

For applications, and information to assist your application, please send it to the following address:

Amigo Loans Nova Building, 118-128 Commercial Road, Bournemouth, BH2 5LT.

You can also drop us an email, [email protected].

For existing customers, borrower or guarantor, our collections team is available on 01202 629 161, 9am-6pm Monday-Friday.

If you want to make a payment out of business hours, we have a 24 Hour Payment line set up on 01202 560 996.

You can also make payments and update your details by logging in to your online account.

Getting in touch over Christmas? We’ll be on hand!

Christmas hours:

  • 24th December - 9am-3pm
  • 25th December - CLOSED
  • 26th December - CLOSED
  • 27th December - 9am-6pm
  • 28th December - 9am-1pm
  • 29th December - CLOSED
  • 30th December - 9am-7pm
  • 31st December - 9am-3pm
  • 1st January - CLOSED