Need to contact us?
We always love speaking to customers, but sometimes our phone lines can get quite busy. So, if you have a general enquiry, we've created a few guides to help answer your questions below.
Need to speak to us?
Unhappy with our service?
We're sorry to hear you feel this way. Please see our dedicated complaints page for further help and guidance.
Looking to join the team?
We've got the answers.
As much as we try to get things right, we know there’s a chance things aren’t always going to go to plan. Rather than hiding our heads in the sand and pretending it’s not happening, we’ve made a dedicated complaints section to address any concerns that you might have. First things first, we recommend checking this out and seeing how we can help.
Alternatively, you can tell us about your complaint by calling us on 01202 629161 (9am-7pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat). Our advisors should be able to clear up any problems you have or get the complaint looked into for you. Saying that, we’d suggest heading to our complaints section first as we’re confident this should have what you need.
Or, you can write to us at: Amigo Complaints Department, 118-128 Commercial Road, Bournemouth, BH2 5LT.
Once you’ve raised a complaint, we’ll look into your concerns and resolve them if we can. If you’re unhappy with our final response or your complaint has not been resolved within 8 weeks, you can ask the Financial Ombudsman Service for an independent review, free of charge. They will only be able to assist if you have tried resolving your complaint with us first.
Should you wish to contact the Financial Ombudsman Service, you can do so by writing to:
The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR
You may also raise a complaint with the European Commission's Online Dispute Resolution.
For applications, and information to assist your application, please send it to the following address:
Amigo Loans Nova Building, 118-128 Commercial Road, Bournemouth, BH2 5LT.
You can also give us a call on 01202 629 200 (9am-7pm Mon-Thu, 9am-6pm Fri, 9am-1pm Sat) or drop us an email, [email protected].
For existing customers, borrower or guarantor, our collections team is available on 01202 629 161 9am-7pm Monday-Thursday, 9am-6pm Fridays and 9am-1pm on Saturdays.
If you don't yet have a loan with us and want to discuss an application, you can call our applications team on 01202 629 200 (9am-7pm Mon-Thu, 9am-6pm Fri, 9am-1pm Sat).
If you want to make a payment out of business hours, we have a 24 Hour Payment line set up on 01202 560 996.
You can also make payments and update your details by logging in to your online account.
If you need to contact us by email then you can do so at [email protected].
If you'd like to hear what other customers have to say about borrowing from Amigo, check out the independent review sites Review Centre and Trust Pilot where you can see reviews from our customers and even leave a review yourself.
If you want to keep up to date with what we're up to, you can like us on Facebook or follow us on Twitter. Try not to post any personal details on any social media channels. If you do so on the Amigo Loans Facebook page, we may have to delete the post, we don't want people to be able to see your details.
If you can't find what you're looking for online or prefer to speak to someone, you can call us on 01202 629200 (9am-7pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat) or email [email protected].
Yes we do. Come check us out on the Amigo Loans Facebook Page where you can keep up-to-date with what we're getting up to, or just drop by to say "Hi".
Please do not post any personal information on our Facebook page, or we may have to delete the post as we don't want people to be able to see your personal information.