If you are an existing or past customer of Amigo Loans and have a complaint about an Amigo loan issued between 28 January 2005 and before 21 December 2020, you have the option to vote on the Scheme of Arrangement.

Before you submit your vote, it is essential that you understand how your vote on the Scheme may impact you and your money.

We urge everyone to please see our information page for everything you need to know and to make your vote, go here: vote now

Vote FOR your money: Support the Scheme

If you have been impacted by COVID-19 and it is affecting your ability to maintain your loan repayments, please contact us as soon as possible.

Need to contact us?

We always love speaking to customers, but sometimes our phone lines can get quite busy. So, if you have a general enquiry, we've created a few guides to help answer your questions below.

Need to speak to us?

If your inquiry is more urgent, or you prefer speaking to someone from our lovely team, choose from the options below to make sure you're getting in contact with the right department.

Collections

01202 629 161

(8am-6pm Mon & Fri, 8am-7:30pm Tue-Thur, 9am-1pm Sat)

Our 24 hour payment line

01202 560 996

(Open all day, every day)

Unhappy with our service?

We're sorry to hear you feel this way. Please see our dedicated complaints page for further help and guidance.

Prefer to email us?

Notice regarding Complaints: We’re unable to provide updates on the status of individual cases, but please be assured our teams are working hard to respond to and resolve all outstanding complaints in the order they were received. We believe this is the fairest way to prioritise cases and appreciate your patience whilst we work through them.

If you have any questions, please direct them to [email protected]

Looking to join the team?

Have questions?

We've got the answers.

As much as we try to get things right, we know there’s a chance things aren’t always going to go to plan. Rather than hiding our heads in the sand and pretending it’s not happening, we’ve made a dedicated complaints section to address any concerns that you might have. First things first, we recommend checking this out and seeing how we can help. 

Alternatively, you can tell us about your complaint by calling us on 01202 629161 (Monday 8 - 6pm, Tuesday - Thursday 8 - 7:30pm and Friday 8 - 6pm, Saturday 9 - 1pm). Our advisors should be able to clear up any problems you have or get the complaint looked into for you. Saying that, we’d suggest heading to our complaints section first as we’re confident this should have what you need.

Or, you can write to us at: Amigo Complaints Department, 118-128 Commercial Road, Bournemouth, BH2 5LT.

Once you’ve raised a complaint, we’ll look into your concerns and resolve them if we can. If you’re unhappy with our final response or your complaint has not been resolved within 8 weeks, you can ask the Financial Ombudsman Service for an independent review, free of charge. They will only be able to assist if you have tried resolving your complaint with us first.

Should you wish to contact the Financial Ombudsman Service, you can do so by writing to:

The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR

You may also raise a complaint with the European Commission's Online Dispute Resolution.

For existing customers, borrower or guarantor, our collections team is available on 01202 629 161, Monday 8 - 6pm, Tuesday - Thursday 8 - 7:30pm and Friday 8 - 6pm, Saturday 9 - 1pm.

If you want to make a payment out of business hours, we have a 24 Hour Payment line set up on 01202 560 996.

You can also make payments and update your details by logging in to your online account.

Our phone lines will be closed from 24th December - 3rd January. But, a lot can be answered through our help guides: www.amigoloans.co.uk/help. There are also many things you can do through your online account like update your contact details, check your balance and make payments. Just log in here: www.amigoloans.co.uk/login

From all of us at Amigo, we hope you have a wonderful Christmas.

For applications, and information to assist your application, please send it to the following address:

Amigo Loans Nova Building, 118-128 Commercial Road, Bournemouth, BH2 5LT.

You can also drop us an email, [email protected].

If you can't find what you're looking for online or prefer to speak to someone, you can email [email protected].

Yes we do. Come check us out on the Amigo Loans Facebook Page where you can keep up-to-date with what we're getting up to, or just drop by to say "Hi".

Please do not post any personal information on our Facebook page, or we may have to delete the post as we don't want people to be able to see your personal information.

If you'd like to hear what other customers have to say about borrowing from Amigo, check out the independent review sites Review Centre and Trust Pilot where you can see reviews from our customers and even leave a review yourself.

If you want to keep up to date with what we're up to, you can like us on Facebook or follow us on Twitter. Try not to post any personal details on any social media channels. If you do so on the Amigo Loans Facebook page, we may have to delete the post, we don't want people to be able to see your details.

If you need to contact us by email then you can do so at [email protected].