If you’re struggling with your payments, or know of anything coming up that could make your payments a little difficult, then we’re here to help. The last thing we want is to make you worse off, so get in touch as early as you can and we’ll try to find a solution. We’ll need a discussion around your circumstances and, if it’s reasonable, we may be able to put an arrangement in place until your circumstances pick up again.
Just bear in mind, any arrangement needs to be affordable and reflect how much is outstanding on the loan (don’t worry about that now; we’ll discuss this in further detail when you get in touch).
If the full payments are still affordable after your other living costs have been considered, we’d also expect you to continue paying the loan as normal. This stops the account falling behind or the loan term extending unnecessarily.