Privacy Policy

We’re committed to keeping your details safe and confidential, and we promise to only use your details when it’s appropriate to do so. This policy will explain how, why and when we will use your personal information, and what we will use it for.

Throughout this policy, “you” means the customer. Our Privacy Policy is regularly reviewed to make sure that we continue to respect your privacy. We reserve the right to update this policy, and any changes will be posted on to our site. We encourage you to review this page for the latest information on our privacy practices. We are committed to keeping your personal information confidential and will only give it to others for the purposes set out in this Privacy Policy.

Our lawful basis to process your information

We will also process your information as per our contractual and legal obligations to ensure we’re lending safely, responsibly and legally. This includes;

How will we collect your information

What information will we collect

We will collect any information we need from you in order to process your application and to manage your loan repayments, as well as any other information which we reasonably need to operate your account, make decisions about you or fulfil our regulatory obligations.

We will also collect information for the purpose of staff training, and system improvement.

How will we use your information

We will use your information to process the loan you have applied for or applied to guarantee, and to manage your account, or the account you guarantee with us.

Where you have consented for your details to be passed to us by a loan broker that we work with, and they have notified Amigo that you are looking for a loan, we will store and process your information so you have the option to complete your application without having to re-enter in your details and so we can contact you about our product and let you know what loan options are available to you.

How long we will store your information

Who we will share your information with

Credit searching

When you apply for an Amigo Loan, we will look at your credit file at credit-reference agencies ("CRAs") such as Call Credit, Equifax or Experian. The CRAs will give us credit information about you including information from the electoral register. If you’re a borrower, this credit search is used to check your identity and your eligibility for a loan. If you’re a guarantor, this information will be used to check your identity and make credit decisions about you. The CRAs will add details of our searches and your application to the record which they hold about you. If you’re a borrower, the CRAs will also add details of your loan agreement with us, the payments you make under it and any default or failure to keep to its terms. Your credit-reference agency records will be seen by other organisations that make searches with those agencies. Information held about you by the CRAs may already be linked to records relating to one or more of your partners. For the purposes of this application you may be treated as financially linked and your application will be assessed with reference to any “associated” records.

While you are a customer of ours, we may carry out extra credit searches so we can manage your account. We and other organisations may use and search these records (including access and use from other countries) for example to:

The identities of the CRAs, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail here. This information is also accessible from each of the three main CRAs – clicking on any of these three links will also take you to the same document:

How we use your information to make automated decisions

Your rights

Security

We recognise how important it is to protect and manage the information you share with us. We use computer safeguards such as firewalls and data encryption to keep your details safe. Our security systems meet or exceed industry standards and we are constantly monitoring internet developments to ensure our systems evolve as required.