Privacy Policy

Privacy Policy

This Privacy Policy is issued by Amigo Loans Ltd and is addressed to individuals outside our organisation that we interact with, including our customers, applicants and visitors to our website.

This Privacy Policy may be amended or updated from time to time to reflect changes in our practices, the way we collect and use your information, or changes in the law.

 We encourage you to read this Privacy Policy carefully, and to regularly check this page to review any changes we might make to this Privacy Policy.

Our lawful basis to process your information

We will process your information as per our contractual and legal obligations to ensure we’re lending safely, responsibly and legally. This includes:

How will we collect your information

We will collect information:

What information will we collect?

We will collect any information we need from you in order to process your application and to manage your loan repayments, as well as any other information which we reasonably need to operate your account, make decisions about you or fulfil our regulatory obligations.

The information we collect about you includes:

We will also collect information for the purpose of staff training, and system improvement.

How will we use your information

We will use your information to process the loan you have applied for or applied to guarantee, and to manage your account, or the account you guarantee with us.

We will use your information:

We will also use your information to run our business in an efficient and correct way. This includes managing our financial position, business planning, statistical research, governance, monitoring risk and auditing.

We will use your information:

Where you have consented for your details to be passed to us by a loan broker that we work with, and they have notified Amigo that you are looking for a loan, we will store and process your information so you have the option to complete your application without having to re-enter in your details and so we can contact you about our product and let you know what loan options are available to you.

How long we will store your information

Who we will share your information with

We will share your information with Amigo employees who:

We may also share your information with other parties such as:

We may need to share your personal information with other organisations to provide you with the product or service you have chosen:

Because of the nature of our business and the other organisations we work with, we may transfer your information to other countries. We will only transfer your information so that it may be used as we have described. The other countries may have different laws regarding the use of your information than those that apply in the UK.  

If we transfer your information from the UK to organisations located outside of the European Economic Area (EEA), we will do so in compliance with the law in the UK.

Credit searching

When you apply for an Amigo Loan, we will look at your credit file at credit-reference agencies ("CRAs") such as TransUnion, Equifax or Experian. The CRAs will give us credit information about you including information from the electoral register. If you’re a borrower, this credit search is used to check your identity and your eligibility for a loan. If you’re a guarantor, this information will be used to check your identity and make credit decisions about you. The CRAs will add details of our searches and your application to the record which they hold about you. If you’re a borrower, the CRAs will also add details of your loan agreement with us, the payments you make under it and any default or failure to keep to its terms. Your credit-reference agency records will be seen by other organisations that make searches with those agencies. Information held about you by the CRAs may already be linked to records relating to one or more of your partners. For the purposes of this application you may be treated as financially linked and your application will be assessed with reference to any “associated” records.

While you are a customer of ours, we may carry out extra credit searches so we can manage your account. We and other organisations may use and search these records (including access and use from other countries) for example to:

The identities of the CRAs, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail here. This information is also accessible from each of the three main CRAs – clicking on any of these three links will also take you to the same document:

How we use your information to make automated decisions

We use systems to make automated decisions about you to help us make sure our decisions are quick, fair, efficient and correct, based on what we know. Automated decisions can affect the products we may offer you now or in the future. They are based on personal information that we have or that we are allowed to collect from others.

Your rights

How to complain

If you are unhappy with how we have used your data, you can tell us about it by contacting us on [email protected]. You can also contact the Information Commissioner’s Office (ICO) which is the authority responsible for data protection in the UK.

You can contact the ICO at:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

You also have the right to object to the way we use your information in certain circumstances. For example, where we use your information to make certain automated decision about you as described above. You can also object to our use of your information for direct marketing purposes.

To exercise your right to object (or to request that someone review and automated decision that we have made about you) please contact us at [email protected].

Generally, you are not required to pay any charge to us for exercising your rights. If you make a request to us about your data, we have one month to respond to you.

Controller

The controller of your information is:

We are registered with the Information Commissioner’s Office in the UK with registration number Z8738456.

You can contact us at [email protected] or by writing to us at the above address.    

Security

We recognise how important it is to protect and manage the information you share with us. We use computer safeguards such as firewalls and data encryption to keep your details safe. Our security systems meet or exceed industry standards and we are constantly monitoring internet developments to ensure our systems evolve as required.