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How do I make a complaint?

Please tell us about your complaint by calling us on 01202 629161 (9am-7pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat). Our advisors should be able to clear up any problems you have or escalate the complaint for you.

Alternatively, you can email us: [email protected]

or write to us: Amigo Complaints Department, 118-128 Commercial Road, Bournemouth BH2 5LT

If you are unhappy with our final response or your complaint has not been resolved within 8 weeks, you can ask the Financial Ombudsman Service for an independent review. Please be advised that they will only assist if you have tried resolving your complaint with us first.

Should you wish to contact the Financial Ombudsman Service, you can do so by writing:

The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR

You may also raise a complaint with the European Commission's Online Dispute Resolution.