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Here for you, if you need us.

More than just a loan provider

We understand that life doesn’t always go to plan and circumstances can change unexpectedly. Difficult times can affect us all, and are unique for everyone. Being a customer of ours, we want to ensure that we do all we can to understand your situation, and offer our support where we can. 

You may also find yourself struggling indirectly, through a partner or someone close to you. This may happen if someone is depending on you to support them emotionally, physically or financially. 

If you are experiencing any worries that you think may affect your monthly loan repayments then it’s important you let us know as soon as possible. We will have a friendly human on the end of the phone, ready to listen to you. We’ve also provided some advice for help managing any worries you have, with the help of nationally recognised charities.

Please see below for our various support options.

Financial worries

If something has happened which has meant your income or outgoings are different to normal, and you’re concerned it will leave you struggling financially, please get in touch.

Find out more about this here.

Your mental and physical health

Our mental and physical health can have a knock on effect on our day-to-day lives. It's essential that we take care of it.

We have a special team of employees which are here to help you if your wellbeing is being impacted. Find out about this here. Please be assured your personal information won't be shared outside of Amigo.

Other Support

Want to talk to us about anything else?

We’ve put together some guidance on gambling, bereavement, financial abuse and more. Find this here.

Anything we haven't covered?

Check out our guides below:

Manage my account

Manage my account

 Payments

Payments

 How our interest works

Our interest

Support Hub

Have a question?