Applying for a loan with Amigo?

You’re in good company.

Our application couldn’t be easier, but just in case, here’s a handy guide to take you through the process.

Update on my application

First things first, if you’re just after an update on your application and your loan hasn’t been paid out, you can text the word ‘STATUS’ to 07860004427.

We’ll get straight back to you with an SMS alert letting you know where we’ve got to. This is only available for borrowers on live loan applications.

Who can apply for an Amigo Loan?

Almost ANYONE can apply for an Amigo Loan as long as they meet our criteria:

  • a UK resident
  • aged 18-75
  • not on an active bankruptcy, IVA, or equivalent
  • and can comfortably afford the loan repayments.

You’ll also need a friend or family member who trusts you to be your guarantor.

The important thing to note is that we won’t judge you on your credit score. That’s because our loans are based on trust. If your guarantor trusts you to maintain payments, then we can trust you too.

So far, we’ve already lent to over 375,000 people who may have struggled to get loans from elsewhere.

Do you accept people discharged from bankruptcy?

Yes, we can accept people discharged from bankruptcy. If your credit file hasn’t been updated since you were discharged, you may need to send us a copy of your discharge papers. If you don’t have a copy, you can get one from the trustee who handled your bankruptcy or from the court where you were made bankrupt.

If you’re currently bankrupt, we won’t be able to lend to you but will be happy to consider any applications once you’re discharged.

Can I have a loan if I live outside the UK?

We can only offer loans to people who live in the UK - that’s England, Scotland, Wales and Northern Ireland. As much as we’d love to help, other countries have different rules.

If you live in the UK for at least 2 months a year then we could still accept you.

How much can I borrow?

With an Amigo loan, you can borrow between £500 to £10,000. As long as it’s affordable for you, we’ve got you covered.

Next, choose your loan term. Our loans can be taken out between one and five years depending on what suits your budget.

1Starting your application

We’ll need to know a bit about you. That means your name, date of birth and your contact details (for when we send you information about your loan).

We’ll then ask you to read the T&Cs and your credit agreement. Once you’re happy with everything, click the box and sign your agreement electronically.

What is an electronic signature?

Providing an electronic signature is an easy way of signing your agreement online. Rather than writing your name with a pen, you simply click the yellow box that says “I accept & sign this agreement”. That means no paper forms or unnecessary delays. As this is the same as a ‘wet-ink’ signature, it’s important you don’t sign until you’re completely happy with what you’re agreeing to.

2Completing your budget plan

Next, we’ll ask you to provide a quick breakdown of your finances. We want to make sure this is the right loan for you, so we’ll take down your income and outgoings. This will show us if the loan payments are affordable alongside your other financial commitments.

Do I have to be employed?

You don’t need to be employed to borrow from Amigo Loans. Though we’ll make sure you can afford the loan payments alongside your normal living costs, it doesn’t matter if your income is from wages, benefits or pensions (or somewhere else still). It just needs to be regular and guaranteed.

How do I send proof of my income, ID, and other documents?

If we ask you to send in proof of your income, ID, or anything else, there’s nothing to worry about - it just means we couldn’t verify your information during our online checks. By sending in a clear picture of a document confirming this information, we can speed up the application and pay out the loan as soon as possible.

You can send the picture by email to [email protected] or by picture message to 07717989072 (please be aware that your telecoms provider could charge you for a picture message).

If you’re sending a picture of a bank statement, make sure we can see the following information clearly - it’ll help if the statement covers a full month:

  • Your full name
  • The Bank’s logo
  • Sort code and account number
  • The income being paid into the account (this may include benefits, pensions or salary. If the income is paid weekly we need to see two consecutive weeks of payment)
  • The date (not older than 100 days)

If you don’t have a bank statement, we can also accept:

Benefits - recent letter from the Benefits Agency

  • Your full name
  • The amount you receive and the frequency of payments
  • The date (not older than 100 days)

Pension - a letter from the Department for Work and Pensions or a private pension provider

  • Your full name
  • The amount you receive and the frequency of payments

Employment wage - payslips

  • Your full name
  • The employer's name
  • Your bank account details
  • And dated within 100 days (if you're paid weekly, we need to be able to see two weeks' worth of payments)

3Your guarantor’s application

Once done, we’ll need your guarantor to complete their part of the application. They can do this right there with you, or you can send them a link so they can do this in their own time.

Your guarantor may need to make any payments towards the loan that you don’t, so we’ll ask them to complete a budget plan too. This makes sure any payments they do happen to make are comfortably affordable.

What is an amig.me or amigo.me?

Amig.me/amigo.me is a unique link we’ve made to make your online application easier. You’ll usually get these on two occasions (though there can be other situations too): if a loan broker introduced you to us, or when your guarantor needs to fill in their own details. All that you (or your guarantor) need to do is click the link or copy it into your web browser, and you’ll be taken to your application page.

Who makes the monthly payments?

We’d always expect the borrower to make the monthly payments and we’ll try to avoid looking to the guarantor if we can. Even if the account falls into arrears, we’ll try to come to an alternative arrangement with the borrower to get things back on track directly.

Only if this isn’t possible and the account remains behind will we need to ask the guarantor to step in, attempting payment from them once the account falls behind by 15 days. We’ll only ever ask a guarantor to pay in line with their agreement and in the best interests of the account. This prevents any negative side-effects of the account remaining behind such as the arrears increasing and the loan term extending.

Guarantors can also make payments towards the account whenever they choose, and can choose to become the ‘primary payer’ if they do want to make the regular monthly payments on behalf of the borrower.

4A quick phone call

We’ll also give your guarantor a quick call to confirm their details and to arrange paying out the money. If we can’t verify any of your own details or there are any issues, we may also need to call you to finalise the application. But don’t worry - we’ll make this quick, easy, and stress-free.

When will you call me?

If we do need to call you, we’ll aim to do this within 48 hours of accepting your guarantor. After that, we’ll only call you if the account isn’t up to date or is at risk of falling behind.

Do I need to be able to speak English?

It’s important that you (and your guarantor) understand the terms of the agreement you’re entering into, which means being able to communicate with us over the phone in English. If you can’t do this without a translator, then we can’t be completely sure that you understand the responsibilities of taking out an Amigo loan. It doesn’t need to be your first language but the last thing we want is for you or your guarantor to get back in touch in 6 months time because you weren’t aware of what you were agreeing to.

Final checks - sit back, relax, let us do our thing

Once everything’s done, we’ll complete our final checks (dotting the i’s and crossing the t’s). We’ll be in touch if there’s anything further we need from you, or we’ll send you a text once the loan is paid out. The money is paid into the guarantor’s bank account for them to transfer on to you.

When will the loan be paid out?

We aim to pay out every loan within 24 hours of the guarantor being accepted, and sooner if we can. Some things that could slow your application down are:

  • If we’re not able to speak to your guarantor when we call.
  • The property your guarantor owns is either in Scotland or Ireland (our checks on these addresses can take a little longer).
  • You’ve applied over a bank holiday or weekend, in which case we’ll process your application as soon as we’re back in the office.
  • We need something from you like proof of ID or a bank statement.
How can I get my loan quicker?

The best way to make sure your application goes through smoothly is to simply enter your details as accurately as possible, and make sure your guarantor is fully on board. Leave us to do the rest and we’ll get back to you if there’s anything we need.

Why is the loan paid into the guarantor’s bank account?

We pay the money into the guarantor's bank account to protect them from fraud and to make sure they know exactly what’s going on with your loan. Your guarantor can then do a bank transfer, give you the cash or write you a cheque - whatever works for you both.

How do I cancel my application?

Want to cancel your application? Don’t worry, we won’t be offended. If your loan hasn’t been paid out, just get in touch letting us know that you’d no longer like to go ahead and we’ll put a stop to it there. If you change your mind again, we can always resume the application for you later.

You can also cancel your application by replying to any of the messages we may have sent you already.

If your loan has been paid out, you’ll need to repay the loan including any interest accrued in this time. Once done, the account will be closed.

Questions?

If there’s anything we’ve not covered already, have a look below.

Have you taken 1p from my account?

As part of your application, we ‘ear-mark’ a payment of 1p from your debit card. This doesn’t actually take a payment but holds the 1p for a short time before releasing it.

This lets us know your card details are active and assures us you won’t have any issues making your payments once the loan is paid out. We’ll run this quick check again every 9 months when the loan has been paid out to make sure your payment details are still valid.

What is the cooling off period?

By law you have a cooling-off period of 14 days once your loan has been paid out. If you change your mind about the loan, you can just tell us within 14 days and return the full loan amount within 30 days, including any interest accrued in this time. Once done, your account will be closed.

Can I change the loan amount or extend my loan term?

You can change the loan amount and the loan term at any point before the loan is paid out. Just give us a call on 01202 629200 (9am-7pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat) and we’ll be happy to help.

If your loan has already been paid out, you’ll need to repay the existing loan or apply for a top-up to change the term or loan amount if you become eligible.

What do I do with an Amigo PIN?

If you’ve been given an Amigo PIN in a letter, you can use it to log in quickly to your Amigo application. Visit www.amigoloans.co.uk/pin to enter your PIN, complete your application and sign your credit agreement online.

I got a loan approved letter but they don’t live at the address?

If you’ve received a loan application for someone at your address, there’s no need to panic. It’s usually just marketing and means someone has put down your own address by accident.

We’ll always verify a customer’s address before paying out their loan, so we’ll know they don’t live there before the application goes any further. Our loans also aren’t secured against any property so even if it did get paid out, it wouldn’t go on to affect you.

If you receive a letter in your own name stating that a loan has been paid out or a signature made without your knowledge, please call 01202 629 161 immediately (9am-7pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat).

I’ve settled my loan. Can I apply again?

Yes, you can apply for another loan with Amigo Loans if you’ve settled your previous one. You may need to wait five working days for your final settlement payment to go through, and you can then make your application online.

You’ll need to go through the same checks as the first loan just to make sure it’s still affordable and the best decision for you.

Anything we haven't covered?

Check out our guides below: