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What if my guarantor can't pay?

Before we pay out the loan, we run through an affordability assessment with your guarantor to ensure that they are able to take on this financial commitment, and that they understand they are responsible for making the repayments on the loan if you do not.

If the guarantor is not able to afford to make payments should they need to, then we need to establish what has caused this to happen and work with them to understand their situation.

If neither the borrower nor guarantor can make payments, we will need to discuss the potential next steps with them.

If things can't be resolved, then further action may be taken.

Please read our 10 promises on how we will deal with loans that fall into arrears.

Our Guarantor Loans